Class Activity Book-MSS402040 Apply 5S procedures New Unit Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER301 Verify simple measures If you require RPL Kits with comprehensive benchmarking

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBWRT411 Write complex documents BSBPEF501 Manage personal and professional development BSBOPS504 Manage business risk CUAFIM511 Source funding for projects BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

We develop resources using the following steps:

dogging and load transfer operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-MSS402040 Apply 5S procedures New Unit Core units MSMENV272 Participate inOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the