Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF MEM13002 Undertake work health and

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights If you require RPL Kits with comprehensive benchmarking

health and environment policies and procedures FWPCOR4202 Monitor and review forestry operations FWPCOR4203 Monitor quality and product care procedures Elective units PUAFIR506 Conduct complex prescribed burns PUAFIR515 Develop complex prescribed burn plans BSBOPS403 Apply business risk management processes BSBSTR402 Implement continuous improvement BSBINS402 Coordinate workplace information systems BSBPMG427 Apply project procurement procedures BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBCMM411 Make presentations If you require RPL Kits with comprehensive benchmarking

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

HLTAID003 Provide first aid Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF MEM13002 Undertake work health andYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.